Refund policy

We want you to feel good about giving NOVA n.22 a go. That's why NOVA n.22 is backed by our 14-Day Money-Back Guarantee.

14-Day Money-Back Guarantee

You may open and try NOVA n.22. If it's not for you, contact us within 14 days of receiving your order to request a return under our 14-Day Money-Back Guarantee.

To be eligible under this guarantee:

  • You must contact us within 14 days of delivery.
  • You must provide your order number and the email address used for your order.
  • The NOVA n.22 bottle must be returned to us, including if it has been opened and used.
  • You are responsible for the cost of return postage.
  • We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
  • The guarantee is limited to one claim per customer or household and is intended to allow customers to genuinely try NOVA n.22.

Please do not send your return until you have contacted us and received return instructions.

Once your eligible return has been received and inspected, we'll notify you and process your refund to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, if any, and return postage under the 14-Day Money-Back Guarantee are not refundable.

Change of Mind Outside the 14-Day Guarantee

We do not offer refunds for change of mind outside our 14-Day Money-Back Guarantee unless required by Australian Consumer Law.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@oonseoonse.com.au with your order number and details of the issue.

Your rights in relation to faulty or otherwise non-compliant goods are provided by the Australian Consumer Law and are separate from our 14-Day Money-Back Guarantee.

The conditions applying to our voluntary 14-Day Money-Back Guarantee, including its 14-day period and customer-paid return postage, do not limit your rights under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to Start a Return

To request a return under our 14-Day Money-Back Guarantee, email hello@oonseoonse.com.au with:

  • Your name
  • Your order number
  • The email address used for your order
  • The reason for your return

If your return is eligible, we'll provide you with return instructions and the return address.

Please do not return a product without contacting us first.